1. Introduction
St George’s Theatre (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, and the rights you have. We aim to communicate this clearly and transparently, in line with our values and our responsibilities under UK data protection law.

2. Who We Are
St George’s Theatre
Kings Street
Great Yarmouth
Norfolk
NR30 2PG

admin@stgeorgestheatre.com
01493 331484
We are a registered charity and operate as a data controller for the personal information we collect.

3. What Information We Collect
We may collect and process the following types of personal data:

Information you provide directly

  • Name and contact details (email, phone number, address)
  • Payment information when purchasing tickets or making donations
  • Access requirements or preferences
  • Information submitted through forms, surveys, or correspondence

Information collected automatically

  • Website usage data (cookies, analytics, IP address, device information)
  • Interaction with our emails or digital content

Information from third parties

  • Ticketing partners
  • Fundraising platforms
  • Social media platforms (if you interact with us there)

4. How We Use Your Information

We use your personal data to:

  • Process ticket purchases, donations, and memberships
  • Communicate with you about events, news, and opportunities
  • Deliver accessible and safe experiences at the theatre
  • Improve our services, website, and communications

We only use your information when we have a lawful basis to do so, such as consent, contract, legal obligation, or legitimate interest.

5. Marketing Communications
We will only send you marketing emails if you have opted in or if you have an existing customer relationship that allows us to do so. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

6. Cookies and Website Tracking
Our website uses cookies to improve your experience and understand how visitors use our site. You can manage your cookie preferences through your browser settings

7. Sharing Your Information
We may share your data with trusted third parties, such as:

We never sell your personal information.
All partners are required to handle your data securely and in accordance with UK data protection law.

8. International Transfers
If any of our service providers transfer data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses.

9. How We Keep Your Data Safe
We use technical and organisational measures to protect your information, including secure systems, restricted access, and staff training. While no system is completely secure, we take data protection seriously and continually review our practices.

10. How Long We Keep Your Information
We only keep your personal data for as long as necessary for the purposes we collected it for, including legal, accounting, or reporting requirements. Retention periods vary depending on the type of data.

11. Your Rights
You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent

To exercise any of these rights, please contact us using the details above.

12. Children and Vulnerable People
We take extra care when handling information relating to children or vulnerable adults. Where required, we obtain consent from a parent, guardian, or responsible adult.

13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated clearly.

14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact
Email: admin@stgeorgestheatre.com
Phone: 01493 331484
If you are unhappy with how we handle your data, you can also contact the Information Commissioner’s Office (ICO).

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